Privacy Policy

Your privacy is important to WNC Shuttle.  It is our policy to respect your privacy regarding any information we may collect from you across our website,, and any other websites we may operate in the future.  Our Privacy Policy is incorporated in this agreement and subject to these Terms and Conditions.

We use the information you provide to secure your reservation and disclose your reservation information to Drivers providing transportation services.  We ask for personal information only when we truly need it to provide a service to you.  We collect it by fair and lawful means, with your knowledge and consent.  We also let you know why we’re collecting it and how it will be used.

We may use the information we collect to occasionally notify you by email about important functionality changes to our websites, new WNC Shuttle services, and special offers we think you’ll find valuable, and routine communications.  In the event you do not want to receive these communications, you may send an email to with the subject line: Opt-Out.  You may also opt out by replying to any of the communications that we send you.

We retain collected information for as long as necessary to provide you with your requested service.  What data we store, we protect with a commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

WNC Shuttle may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our website(s), Principals, Drivers, or Staff.

Our website may link to external sites that are not operated by us.  Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.  If you have any questions about how we handle user data and personal information, feel free to contact us.  

The following describes the type of information we collect when you visit our site and how we use that information.


In order to utilize our online booking system, our system requires input of information such as your name, phone number, and email address.  We also collect your credit card information to process payment.  We do not sell, rent, or otherwise distribute any of your personal identifying information to unauthorized third parties.

We use Google Analytics’ third-party audience data such as age, gender, location, and interests to better understanding the behavior of our website users and customers in order to provide targeted services. 

Google may also use automated technologies to collect information when you click on our ads, when applicable, which helps track and manage the effectiveness of our marketing efforts.  

In the future, we may utilize third-party advertising and/or media firms.  If we do, you may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at, edit or opt-out your Google Display Network ads’ preferences at, and/or opt out of DoubleClick’s use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.


Personal data is collected to facilitate the online booking process as well as to ensure efficient processes each time a customer logs on.  Information such as name, addresses, phone numbers, email address, and credit card data are stored so that you will not have to re-enter the data again.  We do not sell or rent any of your personal identifying information to third parties.


Our entire website is SSL (Secure Socket Layer) encrypted and secured.  We contract with well-known and established third party booking and payment processing services that are skilled at securing information from unauthorized access, use, and disclosure.  Your information is secured on computer servers in a controlled, secured environment, protected from unauthorized access or use.  When personal information (such as a credit card number) is transmitted, it is protected through the use of SSL encryption protocol.

Any additional questions or concerns about WNC Shuttle’s Privacy Policy may be directed to (828) 400-3987.

Last updated on - 07/19/2022